Support

How can we help?

Contact the company directly and include the product name, app version, and a short description. Never send passwords, payment-card details, or API keys.

Billing help

Subscriptions, credit balances, duplicate charges, cancellations, and refund questions. Include the email used at checkout and the transaction reference, but no payment-card number.

Email billing support

Privacy and data

Request a copy, correction, or deletion of personal data using the documented verification process.

Start a data request

Accessibility

Tell us if a website or app feature creates an accessibility barrier. Include the product, task, assistive technology, and the result you expected.

Report an accessibility issue

SnapSlabComp

Helpful details for a support request

  • App version from the Settings or diagnostics screen.
  • Whether the problem involved capture, identification, pricing, trend, population, sign-in, or billing.
  • The diagnostic export, after reviewing it for information you do not want to share.
  • The card name, set, number, language, grader, numeric grade, and grade description when relevant.

Do not attach an auction screenshot unless support specifically asks for it. Normal diagnostic exports are designed not to contain captured screenshots.