Submit a request
Email support@kcwintelligence.com from the address associated with your account. Use the subject Data request and state whether you want access, correction, export, deletion, or account closure.
Include the KCW product involved and enough detail to identify the requested information. Do not send your password, complete payment-card number, government identification, or unrelated sensitive information.
Identity verification
We will verify control of the account or email before disclosing or deleting information. We may ask you to sign in, confirm a one-time message, provide a transaction reference, or answer a question tied to the account. An authorized agent may be required to provide written authority and verification appropriate to the request.
What deletion means
Account deletion removes or de-identifies personal information from active systems, subject to legal and operational exceptions. It ends product access and may permanently remove subscription entitlements, purchased credits, personal settings, and history. Complete any desired export first.
We may retain transaction records, security records, legal claims, and de-identified or aggregated market evidence where permitted or required. Backups may retain deleted records temporarily until they expire through the normal backup cycle.
Timing and appeals
We will acknowledge the request and respond within the period required by applicable law. If additional time is permitted and needed, we will explain the extension. If we deny a request, we will provide the reason and any available appeal instructions.
Billing-only requests
For a refund or subscription cancellation, use the Refund and Cancellation Policy. Deleting an account does not automatically reverse prior charges or cancel obligations already incurred.